1. Keep us informed

Please keep customer service informed about any changes, such as:

• Inability to attend any class for whatever reason.
• Change of telephone or mobile numbers, e-mail addresses.

2. Payment:

• You are kindly requested to pay the monthly fees during the first 10 days of every month. After the 10th of the month a penalty will be added.
• In case of payment and absence without notice till the 15th of the month, the player will lose his place. We refund or transfer to the other month 50% of the money only if notice is given within the first 2 weeks.
• In case of no show and no payment till the 10th of each month, the club reserves the right to exclude the player’s name from the list. If player wants to join again he/she should request a new schedule according to availability.
• In case of attending with no payment till the 15th of each month, the subscription will be suspended.
• Fun days and matches are not deductible, they are part of the program.
  
  

3. Substitute for missed classes:

For Smash Members only, 1 substitute for missed class is allowed per month. The substitution should be done within the same month. Please check with the Customer Service before substituting any class.

4. Punctuality:

In order to take maximum benefit of every class; please do your best to come in time. Any player who is late for more than 15 minutes will not be admitted in the class.

5. Information on players’ progress

Any inquiries about the performance and progress should be addressed to the tennis supervisor.

6. Maids and drivers:

Maid and driver are not allowed on the club premises. The only place allowed to members’ maids is the playground, while drivers should wait in the parking lot.

7. Dress code:

Proper tennis attire is required always. Please use regular tennis shoes (no running, cross country or basketball shoes) when playing tennis and wear only shoes with white soles inside the squash court. and “keep your shirt on” (do not play shirtless).

8. General Rules:

• You are kindly requested not to bring food from outside to the club.
• kindly address in written to the management any complaints they may have (any mistakes, delays in service, or employees) and not to direct the blame on the employees.